Shipping and Return Policy
SHIPPING TIMES: Please allow up to 7 days for your t-shirt or textile order to be prepared and shipped. We do not offer expedited shipping.
SCULPTURE: Some of the sculptures are very heavy, and shipping/crating costs may be significant. Specifics can be arranged on a case-by-case basis, however, terms should be discussed and calculated before finalizing a purchase. Please use the contact page to contact the artist to make these arrangements.
Pick-up of larger sculptures can be arranged.
Local delivery arrangements and even installation can be arrange on a case-by-case basis (if the drop-off Local to Denver, or within the scope and timeframe of my travel.
We have a 14-day return policy on soft goods, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You will be charged a $5 restocking fee to cover return shipping and handing. This fee will be subtracted from your refund amount.
To start a return, you can contact us at email@example.com or via the contact page. Please note that returns will need to be sent to the address on the shipping label you will be sent to you via email.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Please be aware that the sculptures are final sale. If damaged in shipping see below.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please note: Sculptures are made from recycled materials and, as such, are intentionally left imperfect in appearance. Scratches, worn areas, holes, and fading are part of the aesthetic.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sculptures, sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.